Interactive walkthrough

E-Commerce Order Support, Step by Step

Pick an issue type and which systems are connected, run it, then choose what happens next — the same e-commerce order support pattern built for real Shopify and WooCommerce stores, run against an example order.

What happens outside the chat window

Customer message
AI agent
Order lookup
Resolve (refund / tracking / exchange)
Human escalation
1

What's the issue?

2

Which systems are connected?

WALKTHROUGH

Run it to start — you'll get to choose what happens next, too.

Why this matters

"Where's my order," "I want to return this," "can I change my address" — the full e-commerce order support pattern is one of the highest-volume, most repetitive categories that exists, and the answer already sits in the store's order data. AI-driven order volume on Shopify grew roughly 15x between January 2025 and January 2026, with AI-referred shoppers converting meaningfully better than average — the friction customers actually feel is waiting for a person to look something up that's already known. See AI chatbot development for the channel-agnostic version of this pattern.

How this actually runs

Every run above — including each follow-up choice — is a real JSON-RPC tools/call request to tunovix.com/mcp. The order numbers and amounts are generated fresh on the server each time; nothing here contacts a real Shopify or Stripe account. What's real is the pattern: order status, refunds, and exchanges get resolved directly when they're within policy, no ticket queue required.

Have a product in mind? Let's scope it this week.

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