Interactive walkthrough
Service Desk Automation, Step by Step
Pick a ticket type and whether it needs manager approval, run it, then choose what happens next — the same internal IT support pattern built for real clients, run against an example ticket with details generated fresh each time.
What happens outside the chat window
What's the ticket?
Routing
WALKTHROUGH
Why this matters
The same repetitive-question pattern as customer support shows up internally too — a small MCP server can skip the ticket queue entirely for the common, low-risk cases (password resets, access requests), so IT spends its day on what actually needs judgment instead of the fortieth "I'm locked out" of the week. See the full service desk automation page for what a real build looks like, or the full cost breakdown by agent type.
How this actually runs
Every run above — including each follow-up choice — is a real JSON-RPC tools/call request to tunovix.com/mcp. The ticket details are generated fresh on the server each time, so two runs won't look identical; nothing here contacts a real SSO provider or MDM. What's real is the pattern: identity gets verified, approval routes correctly when it's actually required, and the resolution is logged — not a chatbot guessing at IT policy.
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